Terms & Conditions


This agreement applies as between you, the User of our Online
Shop and Rina Golan of Bishops Cottage, The Batch, Priddy, Wells,
BA5 3BD, United Kingdom. Your agreement to comply with and be
bound by these terms and conditions is deemed to occur upon your

first use of our Online Shop.

Intellectual Property

All Content included on the Web Site, unless uploaded by Users,
including, but not limited to, text, graphics, logos, icons, images,
sound clips, video clips, data compilations, page layout, underlying
code and software is the property of Rina Golan, my affiliates or
other relevant third parties. By continuing to use the Web Site you
acknowledge that such material is protected by applicable United
Kingdom and International intellectual property and other relevant


You may not reproduce, copy, distribute, store or in any other
fashion re-use material from the Web Site unless otherwise
indicated on the Web Site or unless given express written

permission to do so by Rina Golan.

Products Descriptions And Prices

We do our best to ensure that the information about Products is
accurate and up-to-date. However we do not guarantee that there
will be no errors in the description and/or pricing of the Products, or
that Products will always be available if you wish to place an Order

to purchase them.

We reserve the right to modify the information about Products
displayed on our Site, including as regards prices, description and
availability. However, such changes will not affect Orders for which

you have already received an Order Receipt email.

Purchases on the Website

To complete a purchase, you first have to place an Order for
Products. Then, this Order has to be accepted by me.

To place an Order you must be 18 years of age or over. To place an
Order you will have to select the Products on the Site, select your
preferred shipping method and, if you like, other optional services,
and finally click on the “CONFIRM” button. I will not accept Orders

placed in any way other than as detailed above.

When you place the Order through the Site you will receive an
automated email confirming receipt of your Order. The Order
Receipt email contains full details of your Order (such as Order No.,
information on Products, prices, your shipping address, delivery
costs and other). Please note the Order Receipt email is NOT

already an acceptance of your Order.

When your Order is accepted by me, I will send you an email
confirming that all, or part, of the Products have been shipped

(“Shipping Confirmation email”).

Once you receive the Shipping Confirmation email, your Order has
been finally accepted by me and the purchase contract between
you and us is concluded in relation to the Products actually shipped.
Such a contract is composed by: your Order; my Order Receipt and
Shipping Confirmation emails; the then current Terms and

Conditions shall apply.

When Orders are not accepted

While I do my best to always accept Orders, I could however refuse
an Order in certain cases, for example if: you provide me with
incomplete, incorrect or fraudulent information regarding your
identity, age, payment details, billing information, shipping address;
I discover that there was an error on our Site relating to the
Products you ordered, for example as regards the price or
description displayed;the Products you ordered are unfortunately

out of stock or no longer available; I have reasonable grounds to
believe that you intend to resell the Products. If I cannot accept your
Order I will contact you by email as soon as possible but in any
case no later than 30 days from the date of your Order. If I cannot
accept your Order because the Products are no longer available, or
because of an error in the price and/or other information on my Site,
I will refund you any money you may have already been charged for

such Products.

Return Policy

I hope your order meets your expectations, however if you are
dissatisfied with your order, or change your mind, you can return it
for an exchange or refund (within 14 days from the date of


Please contact my Customer Service team per email within 14 days
of your original order shipment date, quoting your order number and
we will explain how to return your product(s). Please note I can only
offer a refund if returned within 30 days from the date of dispatch.
Products must be returned in their original condition and
unfortunately, I am unable to accept items back that have been
opened or used, unless the product is damaged or defective.
Unfortunately, your original delivery cost will not be refunded. Your
return request will be processed promptly and are processed within

6 working days of receipt.

Once your return has been processed, an email will be sent to
confirm the completion of your refund or exchange.
Refunds will only be made against the original credit/debit card


Once I receive and inspect your return, I will send you an email to
confirm that I have received your returned item. I will also notify you
of the approval or rejection of your refund. If you are approved, then
your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment. When you
return a product or products, I recommend you use a trackable
shipping service or purchase shipping insurance. I cannot
guarantee that I will receive your returned item
No Products may be returned to Rina Golan without the prior
Agreement in writing of Rina Golan. Subject thereto any Products

returned which Rina Golan is satisfied were supplied subject to
defects of quality or condition which would not be apparent on
inspection shall either be replaced free of charge or, at Rina Golan’s
sole discretion Rina Golan shall refund or credit to the Customer the
price of such defective Products but Rina Golan shall have no

further liability to the Customer.

Rina Golan shall be under no liability in respect of any defect arising
from fair wear and tear, or any wilful damage, negligence,
subjection to normal conditions, failure to follow Rina Golan’s
instructions (whether oral or in writing), misuse or alteration of the
Products without Rina Golan’s approval, or any other act or
omission on the part of the Customer, its employees or agents or

any third party.

Subject as expressly provided in this Agreement, and except where
the Products are sold under a consumer sale, all warranties,
conditions or other terms implied by statute or common law are

excluded to the fullest extent permitted by law.

The Customer shall be responsible to ensure that, except to the
extent that instructions as to the use or sale of the Products are
contained in the packaging or labelling of the Products, any use or
sale of the Products by the Customer is in compliance with all
applicable statutory provisions and that handling and sale of the
Products by the Customer is carried out in accordance with
directions given by Rina Golan or any competent governmental or
regulatory authority. The Customer will indemnify Rina Golan
against any liability loss or damage which Rina Golan might suffer
as a result of the Customer’s failure to comply with this condition.

Delivery And Acceptance

Unless agreed otherwise by us in writing or expressly stated to you:
(a) I will arrange for Royal Mail to transport the Product and at your

risk and

cost, and delivery will take place when the Product is made
available to Royal Mail at our premisses. Delivery dates are
estimates only and subject to Royal Mail`s Terms and Conditions. I
will not be liable for any loss (including loss of profit), costs,
damages, charges or expenses caused directly or indirectly by any

delay in the delivery of the Product, nor will any delay entitle you to

terminate or rescind the Contract.

If for any reason you do not take delivery of the Product, or Royal
Mail is unable to deliver the Product, on the estimated delivery
dates because you have not provided appropriate instructions or
you have not paid in advance those delivery costs, then such
Product will be deemed to have been delivered and risk shall pass
to you. We may at our option store such Product until actual
delivery whereupon you will be liable for all related costs and
expenses (including without limitation storage and insurance). You

shall promptly notify Royal Mail of any damage to, loss from or non-
receipt of any Product. I shall not be liable for any such damage,

loss or non-receipt.

I may, at our option, make partial shipments of the Product in which
case each delivery shall constitute a separate contract. Failure by
me to deliver any one or more of the shipments in accordance with
these terms and conditions or any claim by you in respect of any
one or more shipments shall not entitle you to terminate the whole
Contract or refuse to accept subsequent shipments. You shall

accept any early delivery.

You will be deemed to have accepted the Product as being in
accordance with the Contract, I shall have no liability for any defect
and/or failure and you shall be bound to pay the price unless: (a)
within fifteen (15) days of the date of delivery of the Product, you
notify me in writing of any defect apparent upon inspection of the
Product to conform with the Contract; or (b) you notify me in writing
of any failure of the Product to conform to the Contract within a
reasonable time where the defect and/or failure would not be so
apparent within fifteen (15) days of the date of delivery.

Risk of Loss

All items purchased are made pursuant to a shipment contract with
our carriers. This means that the risk of loss and title for such items
passes to you upon our delivery of your order to the carrier.

If you do not receive your order within 20 working days from the
date of despatch, please contact me. I would request that you
contact me as soon as possible and within 45 days of placing your
order. If you contact me outside of this time frame, I am unable to

track your order or provide any reimbursement.


I warrant that the Product furnished hereunder shall, at the time of
delivery, be free from defects in material and workmanship. You
shall submit to us reasonable written details establishing a breach
of the warranty set forth above. Unless agreed otherwise by me in
writing, our liability for failure of any Product to comply with the
foregoing shall be limited to replacing or repairing that Product
found. I shall pay all reasonable return packaging and
transportation costs of a valid claim. If requested by me, you shall
promptly deliver back to us any Product which have been replaced.

I shall not be liable for a breach of the warranty in any of the
following circumstances: (i) the Product has been modified, altered,
used in its intended purpose or misuse or neglected; (ii) the Product
has not been used in accordance with my instructions; (iii) normal
wear and tear, willful or accidental damage; (iv) Product with a
stated shelf life or “use by” date, if such shelf life has expired or
“use by” date has passed; (vii) the price for the Product, or any
other goods or services supplied by us or our affiliates, has not

been received in full.

Minor deviations from specifications which do not affect
performance of the Product shall not be deemed to constitute
defects in materials or workmanship or a failure to comply with the

specifications referred to.

Damaged or Faulty Items

In the unlikely event that you have received a damaged item,
please fill out a returns request, including as much information as
possible about the fault you have discovered so I can thoroughly

investigate the issue for you. As part of this process, I may ask for a
photo of the fault or damage so we can assess the best course of
action. I may offer a repair or exchange for your faulty item(s),
refunds for faulty items will be given at my discretion.

Please note that we do not cover damage or faults caused by
neglect, misuse, or normal wear and tear. However, if you do
damage one of your items, I may be able to repair it for you or
suggest a solution, so please do not hesitate to get in touch with



For the purposes of applicable data protection legislation, Rina
Golan will process any personal data you have provided to it in
accordance with my Privacy Policy and Cookie Policy.

You agree that if you have provided Rina Golan with personal data
relating to a third party (1) you have in place all necessary
appropriate consents and notices to enable lawful transfer such
personal data to Rina Golan and (2) that you have brought to the
attention of any such third party the Privacy Notice available on the
Rina Golan website or otherwise provided a copy of it to the third
party. You agree to indemnify Rina Golan in relation to all and any

liabilities, penalties, fines, awards or costs arising from your non-
compliance with these requirements.

Availability of the Web Site

The Service is provided “as is” and on an “as available” basis. I give
no warranty that the Service will be free of defects and/or faults. To
the maximum extent permitted by the law we provide no warranties
(express or implied) of fitness for a particular purpose, accuracy of

information, compatibility and satisfactory quality.

Rina Golan accepts no liability for any disruption or non-availability
of the Web Site resulting from external causes including, but not
limited to, ISP equipment failure, host equipment failure,

communications network failure, power failure, natural events, acts

of war or legal restrictions and censorship.

Limitation of Liability

To the maximum extent permitted by law, Rina Golan accepts no
liability for any direct or indirect loss or damage, foreseeable or
otherwise, including any indirect, consequential, special or
exemplary damages arising from the use of the Web Site or any
information contained therein. Users should be aware that they use

the Web Site and its Content at their own risk.

Nothing in these terms and conditions excludes or restricts Rina
Golan’s liability for death or personal injury resulting from any

negligence or fraud on the part of Rina Golan.

Every effort has been made to ensure that these terms and
conditions adhere strictly with the relevant provisions of the Unfair
Contract Terms Act 1977. However, in the event that any of these
terms are found to be unlawful, invalid or otherwise unenforceable,
that term is to be deemed severed from these terms and conditions
and shall not affect the validity and enforceability of the remaining
terms and conditions. This term shall apply only within jurisdictions

where a particular term is illegal.

No Waiver

In the event that any party to these Terms and Conditions fails to
exercise any right or remedy contained herein, this shall not be

construed as a waiver of that right or remedy.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions
and any prior versions thereof, the provisions of these Terms and
Conditions shall prevail unless it is expressly stated otherwise.


All notices / communications shall be given to us either by post to

our Premises (see address above) or by email to

info@rinagolan.co. Such notice will be deemed received 3 days
after posting if sent by first class post, the day of sending if the
email is received in full on a business day and on the next business
day if the email is sent on a weekend or public holiday.

Law and Jurisdiction

These terms and conditions and the relationship between you and
Rina Golan shall be governed by and construed in accordance with
the Law of England and Wales and Rina Golan and you agree to
submit to the exclusive jurisdiction of the Courts of England and